Return & Refund Policy

Return & Refund Policy

Last updated: 2026-10-02

This Return & Refund Policy explains how HydroJug handles eligible return and refund requests.

Return Window

You may request a return within 30 calendar days after receiving your order. Items must be unused, in their original condition, and returned with the original packaging when possible.

How to Request a Return

To start a return, contact us at vepoqhans@gmail.com with your order number, the item you want to return, and the reason for the request. Please do not send items back before receiving return instructions.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us as soon as possible with photos and your order information. We will review the issue and provide the appropriate solution.

Return Shipping

Return Shipping Responsibility Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error, or where otherwise required by law..

Refunds

After we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds are usually processed within 5-10 business days to the original payment method. Your bank or payment provider may need additional time to post the refund.

Order Cancellation

If you need to cancel an order, contact us within 24 hours after placing it. Once an order has been processed or shipped, cancellation may no longer be available.

Contact

For return or refund questions, please contact us at vepoqhans@gmail.com.

Store-Specific Conditions

  • Return & Refund Policy Return & Refund Policy At 【请替换：店铺名称】, your satisfaction is very important to us.
  • If you are not completely satisfied with your purchase, you may be eligible to return your item under the conditions outlined below.
  • Return Eligibility Return requests must be made within 30 calendar days from the date your order is delivered.
  • Returned items must be unused, undamaged, and remain in their original condition.
  • Items returned without original components or showing signs of use or damage may not qualify for a refund.
  • Non-Eligible Returns The following types of items are generally not eligible for return: Customized or personalized products.
  • Downloadable or digital products.
  • Gift cards or promotional certificates.
  • Clearance or final sale items.
  • Items damaged after delivery due to customer handling.
  • Refund Processing Once we receive your returned item, it will be inspected to verify return eligibility.
  • Approved refunds will be issued to the original payment method.
  • Please note that your bank or credit card company may require additional time to process and post the refund to your account.
  • Delivery Issues If your order arrives damaged, incomplete, or incorrect, please keep all original packaging and contact us at 【请替换：客服邮箱】 so we can review your request promptly.
  • Return Shipping Responsibility Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error, or where otherwise required by law.
  • Shipping fees are calculated and displayed at checkout for all purchases.
  • Order Cancellation Orders may be cancelled within 24 hours of placement.
  • To request a cancellation, please contact us at 【请替换：客服邮箱】 as soon as possible.
  • Processing & Shipping Times Your returns will be processed within 2-4 business days of receipt.
  • Standard shipping times for orders typically range from 7 to 15 business days, depending on your location and shipping method.